Call Center Representative

Position Overview

Potative is seeking a motivated and professional Call Center Representative to support our team with customer communications, phone inquiries, scheduling, and administrative coordination in San Antonio, TX. This is an excellent opportunity for someone who enjoys communicating with people, providing helpful assistance, and working in a professional, team-oriented environment. The ideal candidate will help ensure that customer and client inquiries are handled accurately, efficiently, and professionally.

Responsibilities

• Answer incoming calls and assist customers, clients, and general callers with questions and requests
• Provide clear and accurate information regarding company services, procedures, and scheduling
• Direct calls and inquiries to the appropriate team members or departments
• Handle routine customer concerns professionally and escalate complex issues when necessary
• Maintain accurate records of calls, customer requests, and follow-up information

Qualifications

• High School Diploma or equivalent required
• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• Strong organizational and time-management skills

What We Offer

• Competitive compensation.
• Full-time employment.
• Professional training and development.
• Opportunity to gain experience in communications and client services.
• Collaborative professional environment.
• Opportunities for growth and advancement.